Hello! I had my car serviced at your dealership on Wednesday December 3rd. I cannot tell you how pleased i am with your service department. I had a horrible experience at my regular dealership in Ottawa and your service department took my vehicle and made all my concerns right. They were extremely courteous, honest, efficient and accommodating. I needed a loaner car to get back and forth to work in Ottawa- NO PROBLEM!! I needed them o recheck work i had done at previous dealership-NO PROBLEM. The called and explained cost and additional work that needed to be down and when one item wasn't actually needed to be done- they explained that too and i wasn't charged!!! I cannot tell you how easy it was to return my loaner (awesome 2015 Kia Rondo) after hours to the sales department. The fellow there was friendly and fast in getting me back on the road in my own vehicle. It was also the little things like the thank you item left with my bill and my car was WASHED!!!! My seat was back in its original position and everything was ready to go... i am very very happy with the service, the pricing ( which was what it was quoted as , even a little less) and the overall experience. I would like to especially thank Marc Paradis for his outstanding customer service as well as everyone else who helped me out. I can tell you that from now on my regular service provider for my awesome little Kia Soul will be GRENVILLE KIA!!! And when the day comes that i need to purchase a new vehicle , it will be from your dealership!! Thank you everyone so very much for restoring my faith in car dealership and for treating me like i actually know my car and what needs to be done!! Merry Christmas,Joyeux Noel a tous!!!
-Donovan Bigus-Gagnon, Ottawa-